In today's digital world, we hear a lot about the importance of antivirus software. And yes, it's essential — it acts like a security guard at the door, scanning for malicious programs like viruses, ransomware, and trojans that could damage your computer. But here's the truth: antivirus alone won't stop someone from tricking you into unlocking the door for them. That's where social engineering comes in — and it's one of the biggest threats we face.
What Is Social Engineering?
Social engineering is the use of deception to manipulate people into giving up sensitive information or access. It doesn't require fancy coding or sophisticated tools. It requires something far more powerful: human trust. Scammers know that people are often the weakest link in the cybersecurity chain, so they target emotions like fear, urgency, or curiosity to get what they want.
For example:
- You get a call from someone claiming to be from Microsoft saying your computer is infected.
- You receive an email that looks like it's from your bank asking you to "verify" your account details.
- You get a text message telling you there's been suspicious activity on your Amazon account.
These are all social engineering attacks. No virus is needed — just a well-worded message and a little manipulation.
Why Antivirus Isn't Enough
Antivirus software is built to detect malware: malicious files and programs that try to sneak into your system. If a file tries to install itself or if code behaves suspiciously, your antivirus will flag it or block it. But a phishing email asking you to log into a fake website? That won't trigger any antivirus alarms — because, from the computer's point of view, you're just visiting a website and typing on your keyboard.
That's the key difference. Social engineering attacks don't target your device. They target you.
Real-World Consequences
We've seen businesses lose thousands of dollars because someone in the company received an email that looked like it came from their boss, requesting a wire transfer. We've seen seniors scammed into giving remote access to their computers, thinking they were helping a support technician. These aren't hypothetical situations. They're happening right here in our own community.
And once access is given or information is leaked, the damage can spread fast. Bank accounts can be emptied. Identities stolen. Entire networks compromised. No antivirus software on Earth can undo that kind of mistake.
So What Can You Do?
The good news is that the best defense against social engineering is education. Here are a few tips everyone should follow:
Technology Helps — But Awareness Protects
We believe cybersecurity is just as much about people as it is about technology. Antivirus software, firewalls, and backups are all essential. But they won't help if someone is tricked into handing over the keys. Staying alert, asking questions, and slowing down in moments of urgency are your best tools.
In the end, it's not always about outsmarting machines. It's about outsmarting the people trying to trick you.
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DouglasM
Ransomware occurs usually in the same manner.....an employee is "tricked" into clicking on a malicious link or attachment. Municipalities, which have to serve their citizens, can be especially vulnerable. Continual education and testing like our City IT department conducts, are vital to prevent a Jax Beach-like attack.
Fox Mulder on the X Files said it best, "Trust no one".
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